City of Takoma Park, MD Class Specification
CLASS TITLE: Affordable Housing Manager
DEPARTMENT: Housing and Community Development
REPORTS TO: Director of Housing and Community Development
FLSA STATUS: E
SALARY GRADE: 36
EEO CODE: 2
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JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK
Provides leadership for the Housing and Community Development Department’s Affordable Housing and Landlord Tenant activities. Serves as project manager for city supported housing and tenant advocacy programs and projects. Performs complex professional administrative tasks, coordinating affordable housing initiatives, landlord tenant activities, and community education and outreach efforts. Provides general oversight of Commission on Landlord and Tenant Affairs (COLTA) and Rents Analyst. Undertakes special projects as assigned. Supervises and coordinates the work of professional staff.
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.
Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.
Reports problems, concerns, issues that should be corrected. Readily shares information and ensures that team members are kept informed and up-to-date. Establishes team and individual accountability for goals, objectives and outcomes. Intervenes as necessary to identify and resolve conflict among team members. Makes conscious and deliberate efforts to build team spirit and identity.
Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Prioritizes well and reacts to opportunities. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets and budget projections, tracks and adjusts budgets, contributes to budget planning. Prepares and submits budget within specified time constraints. Anticipates departmental operating and capital needs and budgets adequately for needed expenditures. Reports departmental expenditures within specified time constraints. Bills are submitted for payment on time. Completes and files all applicable reports related to grants, agenda items, etc. within specified deadlines. Anticipates long-term budgeting needs in manner that allows the City to anticipate and plan for sources of revenues for extraordinary future expenses. Controls expenditures to deliver department's services within agreed upon budget. Follows established procurement procedures in obtaining goods and services.
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others. Knows when to notify and/or involve the department head or the City Manager prior to making a decision.
Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others. Addresses projects, issues, and situations using innovative solutions that consider dollar and human resources as well as service goals. Asks clarifying questions, actively listens, stays open to other viewpoints, manages distractions and interruptions. Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well. Sets challenging and productive goals for team, keeps team accountable for actions, provides leadership, and motivation, uses checkpoints and data to track progress, sets up systems and processes to measure results.
Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance. Allocates work with adequate number of personnel so that project deadlines are never missed due to manpower allocation. Fully understands provisions of applicable collective bargaining agreement and ensures compliance with it. Consistently applies policies and procedures in an equitable manner with no valid complaints from subordinates. Trains and instructs employees in proper City techniques and procedures, including those designed to provide a safe working environment. Communicates job expectations and monitors employee progress such that there is sufficient documentation to justify performance appraisals, distinguished increases and/or disciplinary actions. Identifies and takes action to improve employee performance. Completes performance reviews within time-frame prescribed by City policy. Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility/opportunity. Defines roles and responsibilities, motivates and challenges employees, delegates effectively, and rewards contributions.
Develops realistic plans, sets goals, aligns plans with City’s goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others. Creates and communicates a long-term vision, balances short and long term goals, keeps own and team's work aligned with overall goals, creates and adjusts strategic plans. Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively.
ESSENTIAL JOB FUNCTIONS
Carries out supervisory/managerial responsibility in accordance with policies, procedures and applicable laws, including: interviewing, hiring and training staff; planning, assigning and directing work; establishing deadlines; appraising performance; rewarding and disciplining employees; coordinating, developing and approving staff training; approving leave requests; and addressing complaints and resolving problems.
Manages Capacity Building contract composed community managers; creates programming and projects; monitors the progress of organizers including organizing tenants and tenant groups, and assisting tenants to exercise their right to purchase the rental properties when the property is being sold.
Develops programming for the affordable housing program.
Identifies and secures public and private funds and technical assistance resources to support he affordable housing plan. Applies for state and county grants that can be utilized for approved programs. Develops and maintains partnerships with local housing organizations and county offices that have an interest in purchasing rental property to maintain as affordable units.
Manages the educational component of the affordable housing program which includes First Time Home Buyer classes, Foreclosure Prevention classes and any other educational opportunities needed.
Maintains a list of affordable housing resources that can be utilized by tenants.
Establishes and maintains contacts and working relationships with those in other government agencies, non-profit or for profit organizations, etc. that can assist in fostering progress in the fields of affordable housing and landlord-tenant affairs.
Reviews City codes that impact Landlord-Tenant issues and affordable housing programs. Leads the revision of internal regulations pertaining to rent stabilization, landlord issues and affordable housing programming.
IMPORTANT JOB FUNCTIONS
Performs other related duties as assigned.
MATERIAL AND EQUIPMENT USED
- General Office Equipment
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience
Bachelor's degree from an accredited four-year college or university in Social Services, Urban Planning, or a related field; and,
Three to five years of progressively responsible related experience; or,
Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications
KNOWLEDGE, SKILLS, AND ABILITIES
Affordable housing programs and planning.
Landlord-Tenant issues and City codes.
Principles and practices of mediation and dispute resolution.
Principles and practices of identifying grant sources and writing grant proposals.
Principles, practices and techniques used in reviewing, rating and evaluating grant applications.
Department organization, standard operating guidelines and policies, rules, and regulations.
All computer applications and hardware related to performance of the essential functions of the job.
Correct English usage, including spelling, grammar, punctuation, and vocabulary.
Administration of staff and activities, either directly or through subordinate supervision.
Effective team building.
Using tact, discretion, initiative and independent judgment within established guidelines.
Appreciating and understanding the dynamics of a culturally and economically diverse community.
Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.
Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures and protocols.
Planning, organizing, assigning, directing, reviewing and evaluating the work of staff.
Selecting and motivating staff and providing for their training and professional development.
Communicating orally with internal staff, citizens, and other departmental staff in order to give and receive information in a courteous manner.
Mental and Physical Abilities
Ability to speak effectively before public groups and respond to questions.
Ability to write reports, correspondence, procedure manuals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to define problems, collect data, establish facts and draw valid conclusions.
While performing the essential functions of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; speak and hear; reach with hands and arms; lift and/or move up to 20 pounds.
Work is performed in a normal office environment with little exposure to outdoor temperatures or dirt and dust.
The incumbent's working conditions are typically moderately quiet.
file: Affordable Housing Manager
This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.