City of Takoma Park, MD Class Specification
CLASS TITLE: Code Enforcement Supervisor
DEPARTMENT: Housing and Community Development
REPORTS TO: Director of Housing and Community Development
FLSA STATUS: N
SALARY GRADE: 34
EEO CODE: 2
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JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK
Enforces the Property Maintenance Codes and other City ordinances, oversees the City’s memorandum of agreement with the County for rental housing inspections and the City’s inspections for non-rental housing, administers the rental housing licensing program and maintains a positive public awareness and image for the division.
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.
Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.
Reports problems, concerns, issues that should be corrected. Readily shares information and ensures that team members are kept informed and up-to-date. Establishes team and individual accountability for goals, objectives and outcomes. Intervenes as necessary to identify and resolve conflict among team members. Makes conscious and deliberate efforts to build team spirit and identity.
Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Prioritizes well and reacts to opportunities. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers to improve productivity. Makes good use of web tools and on-line resources, can implement and manage web projects.
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others. Knows when to notify and/or involve the department head or the City Manager prior to making a decision.
Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, manages time well.
Promotes mutual respect, keeps workplace clean and safe, supports safety programs.Acknowledges that accidents are avoidable and that any accidents which involve them are not due to their carelessness.
ESSENTIAL JOB FUNCTIONS
Carries out supervisory/managerial responsibility in accordance with policies, procedures and applicable laws, including: interviewing, hiring and training staff; planning, assigning and directing work; establishing deadlines; appraising performance; rewarding and disciplining employees; coordinating, developing and approving staff training; approving leave requests; and addressing complaints and resolving problems.
Oversees the enforcement of City Codes as they apply to the maintenance of residential, commercial, public and institutional properties including intake of complaints, initial and follow up inspections, data input/documentation, communication with the complainants and owners, and coordination with other City, County and/or State departments.
Oversees rental housing inspection activities in accordance with City/County MOU and City policies and procedures.
Coordinates complaints received with County, maintaining open communication with County on property and owner issues on City rental properties, identifying issues and coordinating with City Landlord Tenant Staff, and meeting with County
Housing manager and/or representatives as needed.
Enforces the City’s rental housing licensing ordinance including the review of license applications, verification of code compliance, ownership and rental status of units, issuing violation notices and citations for non compliance.
Issues and serves municipal infraction citations, coordinates with the City Attorney for accurate documentation and testimony for legal action and prepares for and testifies in court.
Oversees the Landlord Certification program including actively marketing the program to landlords/agents, attendance intake and confirmation, processing and recording of certification, updating and preparing seminar information, and participating in seminars.
Maintains and updates rental housing database and service requests.
Monitors the effectiveness of code enforcement inspections and licensing procedures and practices and provides data to management as needed.
IMPORTANT JOB FUNCTIONS
Performs other related duties as assigned.
MATERIAL AND EQUIPMENT USED
- Digital Camera
- General Office Equipment
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience
Bachelor's degree from an accredited four-year college or university in Public Administration, Business Management, Construction Management, or a related field; and,
Four years of progressively responsible related experience with at least two year of supervisory experience; or,
Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications
Valid State Driver's License.
ICC Property Maintenance and Housing Inspector Certification.
KNOWLEDGE, SKILLS, AND ABILITIES
Principles and practices of building construction and rehabilitation, including plumbing, electrical, and HVAC systems.
Principles and practices of mediation.
Administrative principles and practices, including goal setting and implementation.
Applicable state, federal and local ordinances, laws, rules and regulations.
All computer applications and hardware related to performance of the essential functions of the job.
Using tact, discretion, initiative and independent judgment within established guidelines.
Researching, compiling, and summarizing a variety of informational and statistical data and materials.
Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.
Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures and protocols.
Communicating orally and in writing with staff and citizens in order to give and receive information in a courteous manner.
Planning, organizing, assigning, directing, reviewing and evaluating the work of staff.
Preparing clear and concise reports, correspondence and other written materials.
Mental and Physical Abilities
Ability to speak effectively before public groups and respond to questions.
Ability to read, analyze and interpret professional periodicals and journals, technical procedures and government regulations.
Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
Ability to define problems, collect data, establish facts and draw valid conclusions.
While performing the essential functions of this job the employee is frequently required to walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, and speak and hear.
While performing the essential functions of this position the employee is frequently exposed to wet or humid conditions, risk of electrical shock; and is frequently required to climb stairs.
The incumbent's working conditions are typically moderately quiet.
Periodically required to work weekends and evenings.
file: Code Enforcement Supervisor
This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.