City of Takoma Park, MD Class Specification

CLASS TITLE: Custodian
DEPARTMENT: Public Works
REPORTS TO: Building Maintenance Supervisor
DATE: 02/2009
PDF Download Available PDF icon with link


Under general supervision, cleans and maintains City building. Performs routine building maintenance and repair of systems and equipment.


Customer Service

Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.


Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.

Reports problems, concerns, issues that should be corrected. Readily shares information and ensures that team members are kept informed and up-to-date. Establishes team and individual accountability for goals, objectives and outcomes. Intervenes as necessary to identify and resolve conflict among team members. Makes conscious and deliberate efforts to build team spirit and identity.

Job Knowledge

Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Prioritizes well and reacts to opportunities. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.



Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.


Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.


Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports City values, conveys good news and bad. Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.

Technical Skills

Understands specialty equipment, keeps knowledge up-to-date, is a technical resource for others, follows technology practices and standards.

Work Environment/Safety

Promotes mutual respect, keeps workplace clean and safe, supports safety programs. Acknowledges that accidents are avoidable and that any accidents which involve them are not due to their carelessness.


Performs basic carpentry.

Waxes and buffs floors.

Paints interior and exterior building surfaces.

Shovels snow, spreads ice treatment.

Sweeps, mops and vacuums offices and hallways.

Snakes clogged drains.

Moves furniture, off-loads supplies and shipments as needed.

Cleans water fountains and restrooms, including fixtures; restocks supplies.

Removes trash and recyclable materials from offices.

Dusts wood work and furniture.

Cleans entrance windows and showcase glass.

Cleans kitchen.

Cleans elevators.


Performs other related duties as assigned.


  • Vacuum Cleaner
  • Floor Buffer
  • Carpet Extractor
  • Pick Up Truck
  • Cleaning Chemicals
  • Hand Tools
  • Small power tools
  • Broom, Mop, etc.
  • Ladders
  • Snow blower


Education and Experience

Eighth grade education; and,

Six months to one year of progressively responsible related experience; or,

Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Licenses and Certifications

Valid Drivers License.


Knowledge of:

Knowledge of cleaning chemicals and their potential hazards.

Knowledge of routine equipment repair and preventative maintenance.

Knowledge how to perform routine electrical and plumbing repairs.

Skill in:

Operation and use of all equipment utilized in the performance of the essential job functions.

The operation of cleaning equipment and the use of cleaning chemicals.

Interpersonal skills necessary to effectively interact with internal staff, citizens, and other departmental staff as needed, in a courteous and friendly manner.

Using tact discretion, initiative and independent judgment within established deadlines.

Organizing work, setting priorities, meeting critical deadlines, and follow up on assignments with a minimum of direction.

Mental and Physical Abilities

Ability to read and interpret documents such as safety rules, pesticide labels, operation and maintenance instructions, procedure manuals and so forth.

Ability to read, understand and carry out written and verbal instruction, giving close attention to detail and accuracy.

Ability to deal with problems involving several concrete variables in standardized situations.

While performing the essential functions of this job the employee is frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and lift and/or move up to 50 pounds.

Working Conditions

Frequent exposure of work time to dirt, dust, and noxious fumes and odors; exposure to hazardous situations which involve exposure to machinery, hazardous chemicals, or electricity occurs frequently.

The incumbent's working conditions are typically moderately quiet to loud.

file: Custodian

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.