City of Takoma Park, MD Class Specification
CLASS TITLE: Deputy City Manager
REPORTS TO: City Manager
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JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK
Under administrative direction, performs complex professional administrative work relative to the operations of the City Manager’s Office and other areas of the municipal government. Serves as Acting City Manager in the temporary absence of the City Manager. Assists in the preparation of the City’s annual budget. As assigned by the City Manager, provides supervision and leadership to department/division directors and/or certain organizational functions.
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Follows up in a timely fashion on requests for service filed through ACTion. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.
Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.
Reports problems, concerns, issues that should be corrected. Readily shares information and ensures that team members are kept informed and up-to-date. Establishes team and individual accountability for goals, objectives and outcomes. Intervenes as necessary to identify and resolve conflict among team members. Makes conscious and deliberate efforts to build team spirit and identity.
Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Prioritizes well and reacts to opportunities. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets and budget projections, tracks and adjusts budgets, contributes to budget planning. Prepares and submits budget within specified time constraints. Anticipates departmental operating and capital needs and budgets adequately for needed expenditures. Reports departmental expenditures within specified time constraints. Bills are submitted for payment on time. Completes and files all applicable reports related to grants, agenda items, etc. within specified deadlines. Anticipates long-term budgeting needs in manner that allows the City to anticipate and plan for sources of revenues for extraordinary future expenses. Controls expenditures to deliver department's services within agreed upon budget. Follows established procurement procedures in obtaining goods and services.
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others. Knows when to notify and/or involve the department head or the City Manager prior to making a decision.
Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others. Addresses projects, issues, and situations using innovative solutions that consider dollar and human resources as well as service goals. Asks clarifying questions, actively listens, stays open to other viewpoints, manages distractions and interruptions. Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well. Sets challenging and productive goals for team, keeps team accountable for actions, provides leadership, and motivation, uses checkpoints and data to track progress, sets up systems and processes to measure results.
Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance. Allocates work with adequate number of personnel so that project deadlines are never missed due to manpower allocation. Fully understands provisions of applicable collective bargaining agreement and ensures compliance with it. Consistently applies policies and procedures in an equitable manner with no valid complaints from subordinates. Trains and instructs employees in proper City techniques and procedures, including those designed to provide a safe working environment. Communicates job expectations and monitors employee progress such that there is sufficient documentation to justify performance appraisals, distinguished increases and/or disciplinary actions. Identifies and takes action to improve employee performance. Completes performance reviews within time-frame prescribed by City policy. Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility/opportunity. Defines roles and responsibilities, motivates and challenges employees, delegates effectively, and rewards contributions.
Develops realistic plans, sets goals, aligns plans with City’s goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others. Creates and communicates a long-term vision, balances short and long term goals, keeps own and team's work aligned with overall goals, creates and adjusts strategic plans. Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively.
ESSENTIAL JOB FUNCTIONS
Serves as Acting City Manager in the temporary absence of the City Manager.
Assists the City Manager in carrying out the duties and responsibilities prescribed by the Chart in the day-to-day management of the City government.
Carries out supervisory responsibility in accordance with City policies, procedures and applicable laws including: interviewing, hiring and training, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Conducts union contract negotiations and participates in labor relation activities.
Represents the City at personnel-related hearings and investigations.
Approves purchase orders.
Processes wire transfers.
Approves starting salary of any new hire that will exceed the minimum of the salary range.
IMPORTANT JOB FUNCTIONS
In conjunction with other City staff and/or contractual assistance, reviews State and County legislation that may affect the City, prepares background material and recommendation for the City Council.
Develops new or revises policies, procedures, and strategies to improve City operations and service to the public.
Participates in the preparation of the City’s annual budget and capital improvement program.
Prepares and manages the budget of the City Manager’s Office.
Responds to inquiries of the City Council and the public.
Serves on various internal and external committees as required.
Acts as staff liaison to boards and commissions or other resident groups as assigned.
Performs other related duties as assigned.
MATERIAL AND EQUIPMENT USED
- General Office Equipment
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience
Bachelor's degree from an accredited four-year college or university in Public Administration, or a related field, supplemented by a Master's degree (preferred); and,
Five to seven years of progressively responsible experience; or,
Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications
ICMA Credentialed Manager desirable
KNOWLEDGE, SKILLS, AND ABILITIES
Principles and practices of public administration.
Local government organization and development.
Principles and practices of basic accounting and fiscal management.
Strategic planning principles.
Principles and practices of negotiation and labor relations.
Applicable state, federal and local ordinances, laws, rules and regulations.
Principles and practices of citizen participation.
Principles and practices of supervision.
Methods and techniques of research, statistical analysis, and report presentation.
All computer applications and hardware related to performance of the essential functions of the job.
Using tact, discretion, initiative and independent judgment within established guidelines and determine proper action when guidelines do not exist.
An advanced level of interpersonal skills necessary to provide effective leadership to subordinate personnel and to develop cooperative working relationships with staff, senior management, elected officials, and citizens.
Analyzing and resolving office administrative situations and problems.
Researching, compiling, and summarizing a variety of informational and statistical data and materials.
Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.
Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures and protocols.
Communicating clearly and effectively, both orally and in writing.
Planning, organizing, assigning, directing, reviewing and evaluating the work of staff.
Selecting and motivating staff and providing for their training and professional development.
Preparing clear and concise reports, correspondence and other written materials.
Mental and Physical Abilities
Ability to deal with many variables and determine specific action.
Ability to develop and implement city-wide policies.
Ability to speak effectively before public groups and respond to questions.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to develop complex reports and position papers.
Ability to establish and maintain effective working relationships with a variety of individuals.
Ability to read, analyze and interpret professional periodicals and journals, technical procedures and government regulations.
While performing the essential functions of this job the employee is regularly required to sit, use hands to finger, handle, or feel, speak and hear, and lift up to 10 pounds.
Work is performed in a normal office environment with little exposure to outdoor temperatures or dirt and dust.
The incumbent's working conditions are typically quiet.
file: Deputy City Manager
This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.