City of Takoma Park, MD Class Specification
CLASS TITLE: Library Director
REPORTS TO: City Manager
SALARY GRADE: 41
EEO CODE: 1
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JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK
Plans, coordinates, develops, and administers a program of municipal library services for the City, directs personnel and operations, and promotes and facilitates work teams that review and evaluate policies and to determine procedures and methods.
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Follows up in a timely fashion on requests for service filed through ACTion. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.
Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.
Reports problems, concerns, issues that should be corrected. Readily shares information and ensures that team members are kept informed and up-to-date. Establishes team and individual accountability for goals, objectives and outcomes. Intervenes as necessary to identify and resolve conflict among team members. Makes conscious and deliberate efforts to build team spirit and identity.
Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Prioritizes well and reacts to opportunities. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets and budget projections, tracks and adjusts budgets, contributes to budget planning. Prepares and submits budget within specified time constraints. Anticipates departmental operating and capital needs and budgets adequately for needed expenditures. Reports departmental expenditures within specified time constraints. Bills are submitted for payment on time. Completes and files all applicable reports related to grants, agenda items, etc. within specified deadlines. Anticipates long-term budgeting needs in manner that allows the City to anticipate and plan for sources of revenues for extraordinary future expenses. Controls expenditures to deliver department's services within agreed upon budget. Follows established procurement procedures in obtaining goods and services.
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others. Knows when to notify and/or involve the department head or the City Manager prior to making a decision.
Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others. Addresses projects, issues, and situations using innovative solutions that consider dollar and human resources as well as service goals. Asks clarifying questions, actively listens, stays open to other viewpoints, manages distractions and interruptions. Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well. Sets challenging and productive goals for team, keeps team accountable for actions, provides leadership, and motivation, uses checkpoints and data to track progress, sets up systems and processes to measure results.
Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance. Allocates work with adequate number of personnel so that project deadlines are never missed due to manpower allocation. Fully understands provisions of applicable collective bargaining agreement and ensures compliance with it. Consistently applies policies and procedures in an equitable manner with no valid complaints from subordinates. Trains and instructs employees in proper City techniques and procedures, including those designed to provide a safe working environment. Communicates job expectations and monitors employee progress such that there is sufficient documentation to justify performance appraisals, distinguished increases and/or disciplinary actions. Identifies and takes action to improve employee performance. Completes performance reviews within time-frame prescribed by City policy. Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility/opportunity. Defines roles and responsibilities, motivates and challenges employees, delegates effectively, and rewards contributions.
Develops realistic plans, sets goals, aligns plans with City’s goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others. Creates and communicates a long-term vision, balances short and long term goals, keeps own and team's work aligned with overall goals, creates and adjusts strategic plans. Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively.
ESSENTIAL JOB FUNCTIONS
Carries out supervisory responsibility in accordance with policies, procedures and applicable laws including: interviewing, hiring and training, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Coordinates and facilitates the planning and implementation of goals, objectives and priorities for library operations; monitors the development of technical operations, reference and children’s services.
Establishes and maintains links between the Library and the citizens of the City, the City government, and other libraries and organizations to assure effective service delivery.
Occasionally represents the Library at various functions such as making speeches at civic and business associations, meeting with officials, citizens, boards, task forces, committees, and at other meetings.
Develops and recommends operating budget for the Library; monitors and administers approved budget.
Performs or oversees the performance of collection development; coordinates the selection of adult circulation books, including newly published fiction and nonfiction, and retrospective collection development and media.
IMPORTANT JOB FUNCTIONS
Provides in-depth reference assistance to library users, guidance in finding information or appropriate reading materials, and assistance in using the Internet, CD-ROM reference tools and the library’s automated public access catalog; refers patrons to other libraries, City departments or agencies.
Oversees management of a two-room computer learning center.
Performs other related duties as assigned.
MATERIAL AND EQUIPMENT USED
- General Office Equipment
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience
Bachelor’s degree form an accredited four-year college or university in a related field supplemented by a Master’s degree from an accredited college or university in Library Science; and,
Five to seven years of progressively responsible experience, including a minimum or two years experience in supervisory or management position; or,
Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications
KNOWLEDGE, SKILLS, AND ABILITIES
Principles and practices or library science, technology and management.
Principles and practices of public administration and personnel administration.
Principles and practices of developing and administering a budget.
Correct English usage, including spelling, grammar, punctuation, vocabulary, and strong writing skills.
Applicable state, federal and local ordinances, laws, rules and regulations.
Administrative principles and practices, including goal setting and implementations.
Administration of staff and activities, either directly or through subordinate supervision.
All computer applications including hardware and software related to performance or the essential functions of the job.
Using tact, discretion, initiative and independent judgment within established guidelines, or guidelines that are established by incumbent.
Utilizing diplomacy in resolving problems.
Analyzing and resolving office administrative situations and problems.
Researching, compiling, and summarizing a variety of informational and statistical data and materials.
Organizing and prioritizing work of self and others, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of directions.
Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures and protocols.
Motivating workforce and inspiring teamwork.
Understanding and projecting a philosophy or municipal library service to administrators, City Council, and residents.
Communicating clearly and effectively, both orally and in writing to questions, and representing the library before the community and civic groups.
Planning, organizing, assigning, directing, reviewing and evaluating the work of staff.
Selecting and motivating staff and providing for their training and professional development.
Preparing clear and concise reports, correspondence and other written materials.
Mental and Physical Abilities
Ability to write reports, correspondence, procedure manuals and other narratives such as promotional and publicity pieces and articles.
Ability to speak effectively before public groups and respond to questions.
Ability to read, analyze and interpret professional periodicals and journals, technical procedures and government regulations.
Ability to write reports, correspondence, and procedure manuals.
Ability to add, subtract, multiply and divide whole numbers, common fractions and decimals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where limited or no standardization exists.
Ability to define problems, collect data, establish facts and draw valid conclusions.
While performing the essential functions of this job the employee is occasionally required to lift and/or move up to 10 pounds.
Work is performed in an interior environment with a great deal of public contact and little exposure to outdoor temperatures or dirt and dust.
The incumbent’s working conditions are typically moderately quiet.
file: Library Director
This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.