City of Takoma Park, MD Class Specification
CLASS TITLE: Recreation Coordinator I
REPORTS TO: Various
FLSA STATUS: N
SALARY GRADE: 28
EEO CODE: 5
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JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK
Develops programs, coordinates activities and assists in oversight of the city’s recreational facilities with a focus on customer service.
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.
Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.
Reports problems, concerns, issues that should be corrected. Readily shares information and ensures that team members are kept informed and up-to-date. Establishes team and individual accountability for goals, objectives and outcomes. Intervenes as necessary to identify and resolve conflict among team members. Makes conscious and deliberate efforts to build team spirit and identity.
Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Prioritizes well and reacts to opportunities. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
Develops realistic plans, sets goals, aligns plans with City goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others.
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others. Knows when to notify and/or involve the department head or the City Manager prior to making a decision.
Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, manages time well.
Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
ESSENTIAL JOB FUNCTIONS
Greets visitors to the community center and explains the rules, procedures, activity registrations and operations.
Enforces the disciplinary code of conduct for community center patrons, interprets all department rules, regulations and policies.
Responsible for opening and securing the community center to include setup and breakdown of classrooms, issuing equipment and monitoring programs.
Completes and/or supervises the completion of building checks and reports any maintenance issues to supervisor.
Carries out lead staff member responsibilities including: assigning work, making recommendations in performance appraisal, and reporting problems to supervisor.
Attends regular staff meetings to review progress, accomplishments, budgets, strategies, and plans for the department.
Receives telephone calls and answers questions pertaining to programs and sports leagues.
Assists with the operations of special events and activities.
Maintains state-mandated records.
Plan, oversee, coordinate, and run a variety of programs including recreational, athletic, senior, and after school.
Provides quality customer service for the public.
Monitors physical plant to assess safety conditions.
Implements the Community Center’s Emergency Action Plan as needed.
Supervises children participating in various programs.
Maintains cleanliness of Community Center hallways, lobbies, classroom, and front desk.
IMPORTANT JOB FUNCTIONS
Performs other related duties as assigned.
MATERIAL AND EQUIPMENT USED
- General Office Equipment
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience
Associate’s degree from an accredited college or university in Recreation, or a related field; and,
One to two years of progressively responsible experience; or,
Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications
First Aid, AED and CPR Certification.
KNOWLEDGE, SKILLS, AND ABILITIES
Principles and practices of developing and implementing recreational programs.
Basic principles and practices of youth programming and education techniques.
Correct English usage, including spelling, grammar, punctuation, and vocabulary.
Standard business arithmetic, including percentages and decimals.
Department organization, standard operating guidelines and policies, rules, and regulations.
All computer applications and hardware related to performance of the essential functions of the job.
Using tact, discretion, initiative and independent judgment within established guidelines.
Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.
Communicating orally with internal staff, citizens, and other departmental staff in order to give and receive information in a courteous manner.
Mental and Physical Abilities
Ability to effectively communicate with a variety of individuals.
Ability to speak effectively before public groups and respond to questions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
While performing the essential functions of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; speak and hear; reach with hands and arms; lift and/or move up to 10 pounds.
Work is performed in an office and outdoors exposing the employee to various outside atmospheric conditions.
The incumbent's working conditions are typically moderately loud.
file: Recreation Coordinator I
This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.