City of Takoma Park, MD Class Specification
CLASS TITLE: Recreation Director
REPORTS TO: City Manager
SALARY GRADE: 41
EEO CODE: 1
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JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK
Under administrative direction, manages, directs and supervises the City's recreation facilities and community recreation programs for all ages. Provides responsible and complex leadership to meet the recreational and educational needs of a culturally diverse community.
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Follows up in a timely fashion on requests for service filed through ACTion. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.
Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.
Reports problems, concerns, issues that should be corrected. Readily shares information and ensures that team members are kept informed and up-to-date. Establishes team and individual accountability for goals, objectives and outcomes. Intervenes as necessary to identify and resolve conflict among team members. Makes conscious and deliberate efforts to build team spirit and identity.
Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Prioritizes well and reacts to opportunities. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets and budget projections, tracks and adjusts budgets, contributes to budget planning. Prepares and submits budget within specified time constraints. Anticipates departmental operating and capital needs and budgets adequately for needed expenditures. Reports departmental expenditures within specified time constraints. Bills are submitted for payment on time. Completes and files all applicable reports related to grants, agenda items, etc. within specified deadlines. Anticipates long-term budgeting needs in manner that allows the City to anticipate and plan for sources of revenues for extraordinary future expenses. Controls expenditures to deliver department's services within agreed upon budget. Follows established procurement procedures in obtaining goods and services.
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others. Knows when to notify and/or involve the department head or the City Manager prior to making a decision.
Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others. Addresses projects, issues, and situations using innovative solutions that consider dollar and human resources as well as service goals. Asks clarifying questions, actively listens, stays open to other viewpoints, manages distractions and interruptions. Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well. Sets challenging and productive goals for team, keeps team accountable for actions, provides leadership, and motivation, uses checkpoints and data to track progress, sets up systems and processes to measure results.
Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance. Allocates work with adequate number of personnel so that project deadlines are never missed due to manpower allocation. Fully understands provisions of applicable collective bargaining agreement and ensures compliance with it. Consistently applies policies and procedures in an equitable manner with no valid complaints from subordinates. Trains and instructs employees in proper City techniques and procedures, including those designed to provide a safe working environment. Communicates job expectations and monitors employee progress such that there is sufficient documentation to justify performance appraisals, distinguished increases and/or disciplinary actions. Identifies and takes action to improve employee performance. Completes performance reviews within time-frame prescribed by City policy. Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility/opportunity. Defines roles and responsibilities, motivates and challenges employees, delegates effectively, and rewards contributions.
Develops realistic plans, sets goals, aligns plans with City’s goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others. Creates and communicates a long-term vision, balances short and long term goals, keeps own and team's work aligned with overall goals, creates and adjusts strategic plans. Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively.
ESSENTIAL JOB FUNCTIONS
Develop community knowledge and build partnerships and coalitions that will identify the Department as a community focal point.
Engage in strategic thinking to analyze and evaluate the present and future needs for recreation and community service
programs, facilities, and park areas.
Carries out supervisory responsibility in accordance with policies, procedures and applicable laws including: interviewing, hiring and training, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Research trends, demographics and assess community needs to project changes and resulting needs to plan strategically for the future.
Ensures quality standards of service and compliance with the goals and objectives of the department. Assess work loads, administrative support systems, and internal working relationships to identify opportunities for improvement.
Provide advisory support to the Recreation Committee and act as liaison to other citizen committees, community agencies and governmental agencies.
Develops and recommends operating and capital improvement budget for the department annually; monitors and administers approved budget.
Develops, communicates, and monitors policies, procedures, and standards for the department that will offer recreation experiences, and foster human development, health and wellness, cultural unity, safety and security, and enhance community identity; recommends improvement when necessary.
Coordinate the development of grants, legislative appropriations, corporate sponsorships, donations and other fund raising programs to fund services and programs.
Establish a customer service philosophy in the Department to respond to citizen inquiries and resolve difficult or controversial issues.
Prepare and present verbal and written reports to City Council, County Council, governmental agencies and community groups.
Designated as an essential employee for emergency management purposes.
IMPORTANT JOB FUNCTIONS
Creates and/or approves all marketing materials for the department. Oversees all communications originating from the department.
Participates in design, construction and management for all City recreation facilities, parks, and athletic fields.
Performs other related duties as assigned.
MATERIAL AND EQUIPMENT USED
- General Office Equipment
- Cell Phone
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience
Bachelor's degree from an accredited four-year college or university in Recreation, Physical Education, or a related field; and,
Seven years of progressively responsible experience, including two years in a management or supervisory position; or,
Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications
Basic CPR, AED, and First Aid.
Certified Recreational Professional (desirable).
KNOWLEDGE, SKILLS, AND ABILITIES
Budgetary and accounting principles and practices.
Correct English usage, including spelling, grammar, punctuation, and vocabulary.
Administrative principles and practices, including goal setting and implementation.
Administration of staff and activities, either directly or through subordinate supervision.
All computer applications and hardware related to performance of the essential functions of the job.
Local, state, and federal laws applicable to daily operations.
Familiarity with current emergency management practices.
Understanding of security issues as they relate to public safety.
Using tact, discretion, initiative and independent judgment within established guidelines.
An advanced level of interpersonal skills necessary to provide effective leadership to subordinate personnel and to develop cooperative working relationships with staff, senior management, elected officials, and citizens.
Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.
Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures and protocols.
Communicating clearly and effectively, both orally and in writing.
Planning, organizing, assigning, directing, reviewing and evaluating the work of staff.
Selecting and motivating staff and providing for their training and professional development.
Preparing clear and concise reports, correspondence and other written materials.
Designing public presentations.
Leading groups of employees and citizens to solve problems or resolve conflicts.
Mental and Physical Abilities
Ability to read, analyze and interpret professional periodicals and journals, technical procedures and government regulations.
Ability to add, subtract, multiply and divide whole numbers, common fractions and decimals.
Ability to speak effectively before public groups and respond to questions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to establish and maintain effective working relationships with a variety of individuals.
Ability to multi-task.
While performing the essential functions of this job the employee is regularly required to walk, use hands to finger, handle, or feel, use hands to finger, handle, or feel, reach with hands and arms, and speak and hear.
While performing the essential functions of this job the employee is occasionally required to lift and/or move up to 20 pounds.
Work is performed in a normal office environment with little exposure to outdoor temperatures or dirt and dust.
The incumbent's working conditions are typically moderately quiet.
Work may be performed on nights, weekends, and on call.
file: Recreation Director
This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.