Assistant Recreation Director

City of Takoma Park, MD Class Specification

CLASS TITLE: Assistant Recreation Director
DEPARTMENT: Recreation
REPORTS TO: Recreation Director
FLSA STATUS: E
SALARY GRADE: 37
EEO CODE: 2
DATE: 02/2009
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JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK

Under administrative direction, manages and supervises the City's recreation facilities and community recreation programs for all ages. Provides leadership and  administrative support to the Director and oversees a wide range of programs and services to carry out the department's mission.

CORE COMPETENCIES

Customer Service

Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.

Job Knowledge

Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.

ROLE COMPETENCIES

Decision Making/Judgement

Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others.

Initiative

Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.

Managing Performance

Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance. Allocates work with adequate number of personnel so that project deadlines are never missed due to manpower allocation. Fully understands provisions of applicable collective bargaining agreement and ensures compliance with it. Consistently applies policies and procedures in an equitable manner with no valid complaints from subordinates. Trains and instructs employees in proper City techniques and procedures, including those designed to provide a safe working environment. Communicates job expectations and monitors employee progress such that there is sufficient documentation to justify performance appraisals, distinguished increases and/or disciplinary actions. Identifies and takes action to improve employee performance. Completes performance reviews within time-frame prescribed by City policy. Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility/opportunity. Defines roles and responsibilities, motivates and challenges employees, delegates effectively, and rewards contributions.

Project Management

Establishes project goals, milestones, and procedures, defines roles and responsibilities, acquires project resources, coordinates projects throughout company, monitors project progress, manages multiple projects.Self Development

Problem Solving/Analysis

Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.

Communication

Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.

ESSENTIAL JOB FUNCTIONS

Carries out supervisory/managerial responsibility in accordance with policies, procedures and applicable laws, including: interviewing, hiring and training staff; planning, assigning and directing work; establishing deadlines; appraising performance; rewarding and disciplining employees; coordinating, developing and approving staff training; approving leave requests; and addressing complaints and resolving problems.

Continuously monitors and evaluates the efficiency and effectiveness of programs and services delivery methods, based on outcomes. Assesses workloads, administrative support systems, and internal working relationships to identify opportunities for improvement. Reviews improvements with the Director and implement changes.

Maintains a customer service philosophy and respond to citizen inquiries and resolve difficult or controversial issues. Train other personnel in customer service.

Engages in strategic thinking to develop and implement goals, objectives, policies and priorities for Recreation Department programs that will foster human development, health and wellness, safety and security, cultural unity and community identity.

Coordinates all staff development and training programs for Recreation Department.

Provides advisory support and acts as liaison to other Departments, citizen committees, community agencies and schools to facilitate the delivery of recreation programs and services.

Researches trends, demographics and assess community needs to project changes and resulting needs to plan strategically for the future.

Assists the director in the management and monitoring of a program budget and prudently allocate resources to accomplish program goals.

Assesses the department's technological proficiency and recommend improvements.

Develops community knowledge and build partnerships and coalitions that will identify the Department as a community focal point.

Develops public relations materials and develop strategic alliances with media for the marketing of programs and promotion of the benefits of recreation programs to the participants and the community.

Provides recommendations regarding facility needs and set priorities for facility development based on community input and staff analysis.

Acts as the safety officer for the Department.

Organizes and develops manuals and standards for programs and staff.

Participates in special events.

Prepares and presents verbal and written reports to Council, governmental agencies and community groups.

IMPORTANT JOB FUNCTIONS

Performs other related duties as assigned.

MATERIAL AND EQUIPMENT USED

  • Computer
  • General Office Equipment
  • Calculator
  • Cell phone

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience

Bachelor's degree from an accredited four-y​ear college or university in Recreation, or a related field; and,

Six years of progressively responsible related experience; or,

Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Licenses and Certifications

Valid Driver’s License.

First Aid, AED, and CPR Certification.

Bloodborne Pathogens.

Certified Recreation Professional Preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Current theories, principles and practices common to the field of recreation administration.

Budgeting and personnel management as practiced in the public sector.

Principles of management, employee motivation and team building.

Technological literacy in computer applications for park and recreation service delivery.

Principles and practices applying to contract development and administration.

Research and survey techniques including data collection methodologies and statistics.

Department organization, standard operating guidelines and policies, rules, and regulations.

All computer applications and hardware related to performance of the essential functions of the job.

Skill in:

Resource development to garner grants, donations, sponsorships and in-kind services for programs.

Monitoring program results and demonstrating outcomes both qualitatively and quantitatively.

Communicating orally with internal staff, citizens, and other departmental staff in order to give and receive information in a courteous manner.

Mental and Physical Abilities

Ability to "multitask" to handle competing priorities and demands.

Ability to facilitate employee and community groups to work effectively and collaboratively.

Ability to speak effectively before public groups and respond to questions.

Ability to solve practical problems and deal with a variety of concrete variables within established guidelines.

While performing the essential functions of this job the employee is frequently required to stand; sit; use hands to finger, handle, or feel; speak and hear; reach with hands and arms; lift and/or move up to 20 pounds.

Working Conditions

Work is performed in a normal office environment with little exposure to outdoor temperatures or dirt and dust.

The incumbent's working conditions are typically moderately quiet.

Some work on weekends, evenings, and on call duties.

file: Assistant Recreation Director

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.