Community Development Coordinator

City of Takoma Park, MD Class Specification

CLASS TITLE: Community Development Coordinator
DEPARTMENT: Housing and Community Development
REPORTS TO: Housing and Community Development Director
FLSA STATUS: N
SALARY GRADE: 36
EEO CODE: 2
DATE: 02/2009
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JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK

Provides leadership for the  Department’s Community Development Division. Serves as project manager for City initiated development and redevelopment projects. Performs complex professional and administrative tasks, coordinating community and economic development initiatives and special projects as assigned, conducting long range planning and zoning activities, and participating in community outreach efforts.  Supervises and coordinates the work of professional staff.

CORE COMPETENCIES

Customer Service

Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers.  Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner.  Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails.  Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.

Communication

Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts.  Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts.  Keeps key employees informed regarding relevant information.  Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.

Reports problems, concerns, issues that should be corrected. Readily shares information and ensures that team members are kept informed and up-to-date. Establishes team and individual accountability for goals, objectives and outcomes. Intervenes as necessary to identify and resolve conflict among team members.  Makes conscious and deliberate efforts to build team spirit and identity.

Job Knowledge

Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.   Prioritizes well and reacts to opportunities.  Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

ROLE COMPETENCIES

Initiative

Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.

Negotiation Skills

Conducts positive negotiations, ability to compromise, handles conflict, seeks common ground, articulates own and others goals, stays focused on positive outcome.

Planning

Develops realistic plans, sets goals, aligns plans with City’s goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others.  Creates and communicates a long-term vision, balances short and long term goals, keeps own and team's work aligned with overall goals, creates and adjusts strategic plans.  Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively.

Problem Solving/Analysis

Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.

Project Management

Establishes project goals, milestones, and procedures, defines roles and responsibilities, acquires project resources, coordinates projects throughout company, monitors project progress, manages multiple projects.

ESSENTIAL JOB FUNCTIONS

Carries out supervisory/managerial responsibility in accordance with policies, procedures and applicable laws, including: interviewing, hiring and training staff; planning, assigning and directing work; establishing deadlines; appraising performance; rewarding and disciplining employees; coordinating, developing and approving staff training; approving leave requests; and addressing complaints and resolving problems.

Plans and implements short, medium and long range goals, objectives, and strategies for the department, projects, and programs to ensure efficient organization and completion of work.

Manages planning, design and economic development projects including developing objectives, identifying partners, identifying approvals, permits and agreements necessary, coordinating with contractors and other City staff, evaluating and reporting on progress, tracking and managing project budgets.

Conducts community outreach and education including developing scope and materials needed, conducting meetings sessions and evaluating and incorporating information received into projects.

Develops budget estimates for projects and programs and manages division budgets over time.

Coordinates city review of commercial and public agency development projects within the City boundaries by meeting with the applicant and review agencies, notifying appropriate parties and attending community meetings as needed.

Coordinates City participation in master planning and zoning projects with the County Planning Board and assists in completing periodic assessments of implementation of Master Plan recommendations.

Liaison with state and local planning, transportation, planning, economic development and permitting agencies.

Represents the City on various boards and organizations on the local, regional and state levels.  Represents the department  at various board and committee meetings and provides liaison with other departments on related activities. Staffs Council appointed and/or statutory committees as assigned.

Coordinate with other departments in the design of projects related to development, revitalization and stabilization including traffic calming and streetscapes.

Reviews funding / grant opportunities, makes decisions regarding applications, develops proposals, obtain approvals and submits grant applications.

Administers received grants, implements or monitors implementation of grants and grant programs.

Monitors and makes recommendations to the City Manager regarding legislation at the State and County levels that affect planning, zoning, development, economic and neighborhood revitalization and transportation.

IMPORTANT JOB FUNCTIONS

Performs other related duties as assigned.

MATERIAL AND EQUIPMENT USED

  • Computer
  • General Office Equipment

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience

Bachelor’s degree from an accredited college or university in Community and Regional Planning, or a related field; and,

Six years of progressively responsible related experience; or,

Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Licenses and Certifications

AICP Certification desirable.

Valid Driver’s License.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Principles and practices of planning, finance, logistics, team building, delegation, organizational development, research, and data analysis.

Principals, practices, techniques and objectives of community planning.

Procurement procedures, contracts, payment procedures and requests for proposal process.

Administrative principles and practices, including goal setting and implementation.

Administration of staff and activities, either directly or through subordinate supervision.

Methods and techniques of research, statistical analysis and report preparation.

Applicable state, federal and local ordinances, laws, rules and regulations.

Project management.

Correct English usage, including spelling, grammar, punctuation, and vocabulary.

Basic budgetary principles and practices.

Department organization, standard operating guidelines and policies, rules, and regulations.

All computer applications and hardware related to performance of the essential functions of the job.

Skill In:

Reading, interpreting, and analyzing site plans and construction documents.

Using tact, discretion, initiative and independent judgment within established guidelines.

Researching, compiling, and summarizing a variety of informational and statistical data and materials, and preparing reports.

Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.

Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures and protocols.

Using mathematics.

Planning, organizing, assigning, directing, reviewing and evaluating the work of staff.

Selecting and motivating staff and providing for their training and professional development.

Communicating orally with internal staff, citizens, and other departmental staff in order to give and receive information in a courteous manner.

Mental and Physical Abilities:

Ability to read, analyze and interpret professional periodicals and journals, technical procedures and government regulations.

Ability to speak effectively before public groups and respond to questions.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to define problems, collect data, establish facts and draw valid conclusions.

Ability to comprehend and interpret codes and regulations.

Ability to establish and maintain effective working relationships with a variety of individuals.

While performing the essential functions of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; speak and hear; push and/or move up to 10 pounds.

Working Conditions:

Work is performed in a normal office environment.  Work may include occasional filed work outdoors in natural wild areas and at construction sites.  While performing outdoors, employee may be exposed to weather elements.

The incumbent's working conditions are typically moderately quiet.

Some work on evenings and weekends.

file: Community Development Coordinator

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.