City of Takoma Park, MD Class Specification
CLASS TITLE: Community Development Specialist
DEPARTMENT: Housing and Community Development
REPORTS TO: Community Development Coordinator
FLSA STATUS: N
SALARY GRADE: 28
EEO CODE: 2
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JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK
Performs research and planning activities to provide information to the public and facilitate community planning; presents information to public in a variety of formats.
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.
Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.
Reports problems, concerns, issues that should be corrected. Readily shares information and ensures that team members are kept informed and up-to-date. Establishes team and individual accountability for goals, objectives and outcomes. Intervenes as necessary to identify and resolve conflict among team members. Makes conscious and deliberate efforts to build team spirit and identity.
Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Prioritizes well and reacts to opportunities. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
Conducts positive negotiations, ability to compromise, handles conflict, seeks common ground, articulates own and others goals, stays focused on positive outcome.
Develops realistic plans, sets goals, aligns plans with City’s goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others. Creates and communicates a long-term vision, balances short and long term goals, keeps own and team's work aligned with overall goals, creates and adjusts strategic plans. Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively.
Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
Establishes project goals, milestones, and procedures, defines roles and responsibilities, acquires project resources, coordinates projects throughout company, monitors project progress, manages multiple projects.
ESSENTIAL JOB FUNCTIONS
Researches and compiles information on products/services identified by public stakeholders and presents in a format that allows stakeholders to establish their priorities; conducts outreach activities (website, flyers, etc.) seeking input on proposed improvements; compiles and analyzes opinion surveys from stakeholders.
Plans and organizes the Small Business Fair including agenda, speakers, logistics, outreach/promotion, etc.
Plans and organizes tours of businesses including logistics, schedule, invitations, follow-up, registration and attendee evaluation of tour.
IMPORTANT JOB FUNCTIONS
Researches business/property ownership and enters data into City’s database.
Assists in the City’s economic development outreach through organized events, publications and technical assistance.
Participates in meetings/discussions within the department on community/economic planning/development to share ideas and keep up-to-date on issues.
Performs other related duties as assigned.
MATERIAL AND EQUIPMENT USED
- General Office Equipment
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience
Bachelor’s degree from an accredited college or university in Community and Regional Planning, or a related field; and,
Six years of progressively responsible related experience; or,
Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications
AICP Certification desirable.
Valid Driver's License.
KNOWLEDGE, SKILLS, AND ABILITIES
Principles and practices of planning, finance, logistics, research, and data analysis.
Principals, practices, techniques and objectives of community planning.
Methods and techniques of research, statistical analysis and report preparation.
Applicable state, federal and local ordinances, laws, rules and regulations.
Correct English usage, including spelling, grammar, punctuation, and vocabulary.
Basic budgetary principles and practices.
Department organization, standard operating guidelines and policies, rules, and regulations.
All computer applications and hardware related to performance of the essential functions of the job.
Using tact, discretion, initiative and independent judgment within established guidelines.
Researching, compiling, and summarizing a variety of informational and statistical data and materials, and preparing reports.
Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.
Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures and protocols.
Communicating orally with internal staff, citizens, and other departmental staff in order to give and receive information in a courteous manner.
Mental and Physical Abilities
Ability to read, analyze and interpret professional periodicals and journals, technical procedures and government regulations.
Ability to speak effectively before public groups and respond to questions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to comprehend and interpret codes and regulations.
Ability to establish and maintain effective working relationships with a variety of individuals.
While performing the essential functions of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; speak and hear; push and/or move up to 10 pounds.
Work is performed in a normal office environment. Work may include occasional filed work outdoors in natural wild areas and at construction sites. While performing outdoors, employee may be exposed to weather elements.
The incumbent's working conditions are typically moderately quiet. Some work on evenings and weekends is required.
file: Community Development Specialist
This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.