Garden Maintenance Technician

City of Takoma Park, MD Class Specification

CLASS TITLE: Garden Maintenance Technician
DEPARTMENT: Public Works
REPORTS TO: City Gardener
FLSA STATUS: N
SALARY GRADE: 24
EEO CODE: 8
DATE: 02/2009
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JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK

Under general supervision, performs a variety of routine maintenance duties within assigned area in parks or streets.

CORE COMPETENCIES

Customer Service

Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.

Communication

Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.

Reports problems, concerns, issues that should be corrected. Readily shares information and ensures that team members are kept informed and up-to-date. Establishes team and individual accountability for goals, objectives and outcomes. Intervenes as necessary to identify and resolve conflict among team members. Makes conscious and deliberate efforts to build team spirit and identity.

Job Knowledge

Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Prioritizes well and reacts to opportunities. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

ROLE COMPETENCIES

Adaptability/Flexibility

Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.

Initiative

Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.

Integrity/Ethics

Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports City values, conveys good news and bad. Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.

Technical Skills

Understands specialty equipment, keeps knowledge up-to-date, is a technical resource for others, follows technology practices and standards.

Work Environment/Safety

Promotes mutual respect, keeps workplace clean and safe, supports safety programs. Acknowledges that accidents are avoidable and that any accidents which involve them are not due to their carelessness.

ESSENTIAL JOB FUNCTIONS

Removes leaves from the parks and garden areas using rakes and leaf blowers.

Mows grass, removes leaves, maintains park beds and lawns; plants trees, shrubs, plants, remove weeds and waters as needed.

Maintains right-of-ways including: trimming trees and bushes, weed removal, mowing grass, and removing trash and debris.

Maintains garden beds, removes grass and weeds, installs mulch, waters and removes trash and debris along public parks and rights of way.

Operates equipment to remove snow and ice from streets and grounds.

Assists in preparation for special events within the City.

Delivers mulch to residents.

Operates heavy equipment in the maintenance of parks and streets.

Operates equipment in the maintenance of garden, park and turf areas.

IMPORTANT JOB FUNCTIONS

Installs new gardens, prepares soil and installs plants.

Assists other Divisions as needed.

Performs other related duties as assigned.

MATERIAL AND EQUIPMENT USED

  • Light Duty Trucks
  • Heavy Duty Trucks
  • Miscellaneous Hand Tools
  • Miscellaneous Power Tools
  • Miscellaneous Grounds Maintenance Equipment
  • Crack Filler
  • Asphalt Saw
  • Paint Sprayer
  • Tractor
  • Back Hoe
  • Grinding Wheel
  • Bobcat
  • Leaf Vacuum
  • Post Hole Digger
  • Dump Truck/Plow

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience

High School diploma or GED; and,

One year of progressively responsible related experience; or,

Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Licenses and Certifications

Ability to obtain a valid Commercial Driver's License (class B) during first two years of employment.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Operation and maintenance of all equipment utilized in the performance of the essential functions of the job.

Methods of concrete finish work, black top construction, and other roadway maintenance and repair techniques.

General landscape practices and planting techniques.

Playground equipment maintenance and safety guidelines.

Principles and practices of grounds maintenance and landscape architecture.

Principles and practices of turf maintenance.

Basic repair and maintenance of general equipment used in building and grounds maintenance.

Skill in:

Using tact, discretion, initiative and independent judgment within established guidelines.

Use of all equipment required to perform the essential functions of the job.

Mental and Physical Abilities

Ability to read and interpret documents such as safety rules, pesticide labels, operation and maintenance instructions, procedure manuals, and so forth.

Ability to understand and carry out oral and written instructions, giving close attention to detail and accuracy.

Ability to deal with problems involving several concrete variables in standardized situations.

While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and lift and/or move up to 50 pounds.

While performing the essential functions of this job the employee is occasionally required to lift and/or move up to 50 pounds.

Working Conditions

While performing the essential functions of this position the employee is frequently exposed to fumes or airborne particles, outdoor weather conditions, work near moving mechanical parts, risk of electrical shock, work near moving mechanical parts, and toxic or caustic chemicals.

The incumbent's working conditions are typically moderately quiet to loud.

file: Garden Maintenance Technician

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.