City of Takoma Park, MD Class Specification
CLASS TITLE: Library Shelver
REPORTS TO: Library Manager
FLSA STATUS: N
SALARY GRADE: 24
EEO CODE: 3
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JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK
Performs entry level library work to include: shelving and filing books and other materials; retrieving materials for other staff and patrons; maintaining shelves in orderly and clean condition; setting up circulation desk and working in other areas as needed; may arrange meeting rooms.
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.
Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.
Reports problems, concerns, issues that should be corrected. Readily shares information and ensures that team members are kept informed and up-to-date. Establishes team and individual accountability for goals, objectives and outcomes. Intervenes as necessary to identify and resolve conflict among team members. Makes conscious and deliberate efforts to build team spirit and identity.
Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Prioritizes well and reacts to opportunities. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, manages time well.
Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning competencies.
Understands specialty equipment, keeps knowledge up-to-date, is a technical resource for others, follows technology practices and standards.
Promotes mutual respect, keeps workplace clean and safe, supports safety programs. Acknowledges that accidents are avoidable and that any accidents which involve them are not due to their carelessness.
ESSENTIAL JOB FUNCTIONS
Checks books for sticker and shelves books.
Answers staff telephone, takes messages and provides information.
Empties book drop.
Sets up circulation desk including: cash drawer, due date stickers, computers, and forms.
Sorts and shelves reference, audio, periodicals and newspapers for the public access areas and stacks.
Helps arrange children’s room furniture for programs.
Straightens books on shelves.
"Reads" shelves to assure books are in their proper place.
Generates in-house displays by selecting books and making appropriate crafts and decorations.
Retrieves materials from shelves, stacks or special collections.
Adjusts books on shelves to maintain balanced spacing.
May arrange meeting room furniture and equipment.
IMPORTANT JOB FUNCTIONS
Performs other related duties as assigned.
MATERIAL AND EQUIPMENT USED
- General Office Equipment
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience
High school diploma or equivalent; and,
One year of progressively responsible related experience; or,
Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications
KNOWLEDGE, SKILLS, AND ABILITIES
Basic library operations, policies and procedures.
The Dewey Decimal system.
All computer applications and hardware related to performance of the essential functions of the job.
Filing alphabetically, numerically, using good spelling, and performing basic math computations.
Communicating orally with internal staff, citizens, and other departmental staff in order to give and receive information in acourteous manner.
Mental and Physical Abilities
Ability to work quickly and under pressure as part of a team
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to deal with problems involving several concrete variables in standardized situations.
While performing the essential functions of this job the employee is frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, speak and hear, and lift and/or move up to 10 pounds.
While performing the essential functions of this job the employee is occasionally required to lift and/or move up to 25 pounds.
Work is performed in a normal office environment with little exposure to outdoor temperatures or dirt and dust.
The incumbent's working conditions are typically moderately quiet.
file: Library Shelver
This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.