Nuisance Control Specialist

City of Takoma Park, MD Class Specification

CLASS TITLE: Nuisance Control Specialist
DEPARTMENT: Police
REPORTS TO: Lieutenant of Patrol
FLSA STATUS: N
SALARY GRADE: 28
EEO CODE: 3
DATE: 04/2009
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JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK

Performs a variety of enforcement activities, primarily in the areas of animal control, noise abatement, abandoned vehicles

and parking enforcement.CORE COMPETENCIES 

Customer Service

Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.

Communication

Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.

Reports problems, concerns, issues that should be corrected. Readily shares information and ensures that team members are kept informed and up-to-date. Establishes team and individual accountability for goals, objectives and outcomes. Intervenes as necessary to identify and resolve conflict among team members. Makes conscious and deliberate efforts to build team spirit and identity.

Job Knowledge

Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Prioritizes well and reacts to opportunities. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

ROLE COMPETENCIES

Adaptability/Flexibility

Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.

Computer Skills

Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers to improve productivity. Makes good use of web tools and on-line resources, can implement and manage web projects.

Decision Making/Judgment

Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others. Knows when to notify and/or involve the department head or the City Manager prior to making a decision.

Personal Organization

Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, manages time well.

Work Environment/Safety

Promotes mutual respect, keeps workplace clean and safe, supports safety programs. Acknowledges that accidents are avoidable and that any accidents which involve them are not due to their carelessness.

ESSENTIAL JOB FUNCTIONS

Responds to calls and complaints from citizens regarding noise issues.

Issues citations to residents regarding noncompliance with City ordinances, laws and regulations for animal control and noise violations.

Investigates animal nuisance and dog bite complaints and impounds dogs suspect of biting residents.

Works closely with the Animal Control Officer to ensure prompt response to dangerous animal complaints.

Patrols the City to identify and pick up stray, abandoned, and diseased animals and animals kept in violation of City or County ordinances.

Responds to calls for service by dispatcher for a variety of complaints including parking, disabled automobiles and traffic control.

Directs traffic and serves as a crossing guard as required.

Assists the department with community functions and special events.

Locates stolen and/or abandoned vehicles on the streets.

Checks emergency call boxes.

Tows vehicles that have been parked on the street in violation of state law.

Deals with the public in a courteous manner in order to rectify parking problems and educate the public regarding parking regulations. Assists the public by providing information and directions.

IMPORTANT JOB FUNCTIONS

Performs other related duties as assigned.

MATERIAL AND EQUIPMENT USED

  • Computer
  • Radio
  • General Office Equipment
  • Animal Control Instruments
  • Motor Vehicle
  • Cellular Phone

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience

High School diploma or equivalent; and,

Six months to one year of experience in animal control; or,

Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Licenses and Certifications

Valid Driver's License.

CPR Certification

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Safety issues, risks and appropriate techniques for handling, capturing and transporting animals.

The layout and geography of the City.

Applicable state, federal and local ordinances, laws, rules and regulations.

All computer applications and hardware related to performance of the essential functions of the job.

Skill in:

Using tact, discretion, initiative and independent judgment within established guidelines.

Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures and protocols.

Communicating orally and in writing with internal staff, citizens, and other departmental staff in order to give and receive information in a courteous manner.

Mental and Physical Abilities

Ability to trap, lift and transport animals.

Ability to speak effectively before public groups and respond to questions.

Ability to interpret a variety of instructions in written, oral, diagram or schedule form.

Ability to define problems, collect data, establish facts and draw valid conclusions.

While performing the essential functions of this job the employee is frequently required to walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, and speak and hear and lift up to 50 pounds.

Working Conditions

Work is regularly performed outdoors which requires ability to work in varying weather conditions.

Work occasionally requires crawling into small spaces or climbing ladders to inspect for loose animals.

The incumbent's working conditions are typically moderately quiet.

file: Nuisance Control Specialist

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.