Police Captain

City of Takoma Park, MD Class Specification

CLASS TITLE: Police Captain
REPORTS TO: Police Chief
DATE: 04/2009
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Assists the Police Chief and other staff in promulgating and adhering to department guidelines in order to manage overall department services ensuring quality, community oriented outcomes. Ensures adequate resources are sought to support the Department’s mission including management of budget and grant programs, and ensuring human resource needs are met.


Customer Service

Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Follows up in a timely fashion on requests for service filed through ACTion. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the  public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.

Job Knowledge

Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Prioritizes well and reacts to opportunities. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.


Budgets/Cost Control

Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets and budget projections, tracks and adjusts budgets, contributes to budget planning. Prepares and submits budget within specified time constraints. Anticipates departmental operating and capital needs and budgets adequately for needed expenditures. Reports departmental expenditures within specified time constraints. Bills are submitted for payment on time. Completes and files all applicable reports related to grants, agenda items, etc. within specified deadlines. Anticipates long-term budgeting needs in manner that allows the City to anticipate and plan for sources of revenues for extraordinary future expenses. Controls expenditures to deliver department's services within agreed upon budget. Follows established procurement procedures in obtaining goods and services.

Decision Making/Judgment

Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others.


Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively.

Strategic Thinking

Creates and communicates a long-term vision, balances short and long term goals, keeps own and team's work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans.

Problem Solving/Analysis

Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.


Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.


Manage details of the budget preparation process, input budget figures into Pentamation software, and make revenue and expenditure projections for budget planning.

Apply for grants, prepare and submit progress reports on grant awards, delegate and coordinate grant project details, process other grant related forms and records, request grant funds disbursement, research grant opportunities.

Carries out supervisory responsibility in accordance with policies, procedures and applicable laws including: interviewing, hiring and training, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Review and approve purchasing requisitions, process invoices, follow up on payment problems to various vendors, identify potential vendors and arrange quotes and proposals.

Review internal investigative reports for completeness and accuracy, produce documents for disciplinary actions, and make recommendations for disciplinary action.

Perform duties as acting Chief of Police in the absence of the Chief, represent the Chief of Police at meetings of City Committees, County functions and regional meetings as needed.

Manages training database and submits yearly reports to the Maryland Police Training Commission. Makes recommendations to Training Officer for training programs to be implemented.

Provide clarification, direction, correction and support to subordinates in the application and interpretation of their duties.


Prepare council agenda items relating to procurements requiring council authorization, and other items as requested.

Assist in presenting requests to council.

Perform duties relating to the City’s representation in the County Emergency Management Group, serves on the

Emergency Preparedness Committee of the City.

Assist in maintaining personnel records of the agency, in conjunction with the Chief’s Executive Assistant including personnel files, worker’s compensation claim files, background investigation files, medical screening files, polygraph files, and internal affairs archives.

Receive various requests for information and provide the appropriate answers.

Directs, researches, modifies and assists with rewriting policy and procedures.

Assists with negotiation processes for County tax rebate formulas, and for union labor negotiations.

Assists with gathering data and records for use in defending lawsuits, addressing grievance issues, and filing insurance claims.

Shares with other Commanders in a rotational responsibility as the on call senior manager within the department, for routine and emergency situations.

Performs other related duties as assigned.


  • Computer(s)
  • General Office Equipment
  • Police Radio
  • Vehicle


Education and Experience

Bachelor's degree from an accredited four-year college or university in Criminal Justice, Public Administration, or a related field; and,

Six or more years of progressively responsible experience; or,

Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Licenses and Certifications

Valid State Driver's License.

MPCTC Certification, as well as Supervisory and Administrative Level Certifications

NIMS/ICS Training 100, 200, 300, 700, and 800 levels

FBI National Academy or other advanced certification desirable


Knowledge of:

Advanced principles, practices, and concepts of modern police administration.

Applicable state, federal and local ordinances, laws, rules and regulations.

Recordkeeping, report preparation, filing methods and records management techniques.

Basic budgetary principles and practices.

Administrative principles and practices, including goal setting and implementation.

Administration of staff and activities, either directly or through subordinate supervision.

Methods and techniques of research, statistical analysis and report presentation.

All computer applications and hardware related to performance of the essential functions of the job.

Skill in:

Using tact, discretion, initiative and independent judgment within established guidelines.

Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.

Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures and protocols.

Communicating clearly and effectively, both orally and in writing.

Planning, organizing, assigning, directing, reviewing and evaluating the work of staff.

Selecting and motivating staff and providing for their training and professional development.

Preparing clear and concise reports, correspondence and other written materials.

Mental and Physical Abilities

Ability to communicate with a wide range of individuals and groups.

Ability to quickly and accurately assess changing situations and make appropriate decisions based upon available information.

Ability to prioritize, delegate and make decisions.

Ability to read, analyze and interpret professional periodicals and journals, technical procedures and government regulations.

Ability to speak effectively before groups of employees.

Ability to speak effectively before public groups and respond to questions.

Ability to write reports, correspondence, procedure manuals.

Ability to add, subtract, multiply and divide whole numbers, common fractions and decimals.

Ability to define problems, collect data, establish facts and draw valid conclusions.

While performing the essential functions of this job the employee is frequently required to stand, sit, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, speak and hear, and lift and/or move up to 25 pounds.

While performing the essential functions of this job the employee is occasionally required to walk, climb or balance, and lift and/or move up to 100 pounds.

Working Conditions

While performing the essential functions of this position the employee is occasionally exposed to outdoor weather conditions, work near moving mechanical parts, work in high precarious places, risk of electrical shock, and work with explosives.

The incumbent’s working conditions are typically moderately quiet.

file: Police Captain

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.