City of Takoma Park, MD Class Specification
CLASS TITLE: Police Warrants and Security Coordinator
REPORTS TO: Administrative Services Manager
FLSA STATUS: N
SALARY GRADE: 28
EEO CODE: 3
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JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK
Under general supervision, oversees all aspects of the MILES/NCIC access for all employees; ensures that employees remain certified to operate the systems as needed.
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.
Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Keeps key employees informed regarding relevant information. Shares information with other members of the team to foster teamwork and to further attainment of the City’s goals. Written and oral information is presented in a manner that projects a positive and professional image of the City.
Reports problems, concerns, issues that should be corrected. Readily shares information and ensures that team members are kept informed and up-to-date. Establishes team and individual accountability for goals, objectives and outcomes. Intervenes as necessary to identify and resolve conflict among team members. Makes conscious and deliberate efforts to build team spirit and identity.
Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Prioritizes well and reacts to opportunities. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers to improve productivity. Makes good use of web tools and on-line resources, can implement and manage web projects.
Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, manages time well.
Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning competencies.
ESSENTIAL JOB FUNCTIONS
Serves as departmental NCIC terminal agency coordinator, liaison with manager of state criminal justice information system; ensures the department meets all mandates and guidelines established by NCIC.
Log all warrants, including entry into PRISM, and forward to communications section to be entered into MILES/NCIC.
Organizes Validations Program; monitors, and ensures overall effectiveness; recommends changes for improvement; validates all departmental entries into NCIC of stolen vehicles, vehicle parts, guns, boats, securities, warrants, and missing persons, civil warrants, and protective orders.
Coordinate departmental response and assist Maryland and NCIC Auditors during departmental systems audits.
Serves as the central control of the department's password applications and as a source in the determination of the security needs of the department for MILES.
Research reports for wanted subjects, vehicles, tags, guns, boats, and missing persons to verify if the entries have been recovered and that the information is correct as entered.
IMPORTANT JOB FUNCTIONS
Provides training for all aspects of the MILE/NCIC and court systems.
Prepare various correspondence relating to warrants, missing persons, and stolen vehicles.
Act as liaison for the Maryland Control Terminal Officer’s office.
Fill in for other department staff as needed.
Performs other related duties as assigned.
MATERIAL AND EQUIPMENT USED
- Computer Terminal
- General Office Equipment
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience
High School diploma or GED; and,
Two to three years of progressively responsible related experience; or,
Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications
KNOWLEDGE, SKILLS, AND ABILITIES
All computer applications and hardware related to performance of the essential functions of the job.
Applicable state, federal and local ordinances, laws, rules and regulations.
State district court system.
Recordkeeping, report preparation, filing methods and records management techniques.
Using tact, discretion, initiative and independent judgment within established guidelines.
Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.
Using a computer terminal to accurately and rapidly enter and retrieve data and information.
Mental and Physical Abilities
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, procedure manuals, and so forth.
Ability to deal with problems involving several concrete variables in standardized situations.
While performing the essential functions of this job the employee is frequently required to sit, use hands to finger, handle, or feel, reach with hands and arms, and speak and hear.
Work is performed in a normal office environment with little exposure to outdoor temperatures or dirt and dust.
The incumbent's working conditions are typically moderately quiet.
file: Police Warrants and Security Coordinator
This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.