Recreation Manager

City of Takoma Park, MD Class Specification

CLASS TITLE: Recreation Manager
DEPARTMENT: Recreation
REPORTS TO: Director of Recreation
DATE: 04/2009
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Develops and implements a wide range of programs that foster positive development that include, recreation activities, health and fitness programs, prevention programs, partnerships and special events, centered around the Takoma Park Community Center. Supervises full time and/or part time staff and volunteers, participates in community problem solving and has the ability to be flexible and change plans based on the needs of the customer.


Customer Service

Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers.  Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner.  Complies with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails.  Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.


Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

Job Knowledge

Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.


Budgets/Cost Control

Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets and budget projections, tracks and adjusts budgets, contributes to budget planning. Prepares and submits budget within specified time constraints. Anticipates departmental operating and capital needs and budgets adequately for needed expenditures. Reports departmental expenditures within specified time constraints. Bills are submitted for payment on time. Completes and files all applicable reports related to grants, agenda items, etc. within specified deadlines. Anticipates long-term budgeting needs in manner that allows the City to anticipate and plan for sources of revenues for extraordinary future expenses. Controls expenditures to deliver department's services within agreed upon budget. Follows established procurement procedures in obtaining goods and services.

Decision Making/Judgment

Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others. Knows when to notify and/or involve the department head or the City Manager prior to making a decision.

Managing Performance

Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance. Allocates work with adequate number of personnel so that project deadlines are never missed due to manpower allocation. Fully understands provisions of applicable collective bargaining agreement and ensures compliance with it. Consistently applies policies and procedures in an equitable manner with no valid complaints from subordinates. Trains and instructs employees in proper City techniques and procedures, including those designed to provide a safe working environment. Communicates job expectations and monitors employee progress such that there is sufficient documentation to justify performance appraisals, distinguished increases and/or disciplinary actions. Identifies and takes action to improve employee performance. Completes performance reviews within time-frame prescribed by City policy. Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility/opportunity. Defines roles and responsibilities, motivates and challenges employees, delegates effectively, and rewards contributions.


Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others. Addresses projects, issues, and situations using innovative solutions that consider dollar and human resources as well as service goals. Listens attentively to others, asks clarifying questions, actively listens, stays open to other viewpoints, manages distractions and interruptions. Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well. Sets challenging and productive goals for team, keeps team accountable for actions, provides leadership and motivation, provides resources and support, uses checkpoints and data to track progress, sets up systems and processes to measure results.


Develops realistic plans, sets goals, aligns plans with City goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others.


Carries out supervisory/managerial responsibility in accordance with policies, procedures and applicable laws, including: interviewing, hiring and training staff; planning, assigning and directing work; establishing deadlines; appraising performance; rewarding and disciplining employees; coordinating, developing and approving staff training; approving leave requests; and addressing complaints and resolving problems.

Develops and maintains risk management principles and practices for the community center. Trains staff in procedures.

Advertises for, recruits and manages class instructors, creates and enforces employment contracts, manages participant evaluations, and designs and creates new class offerings.

Plans, organizes and implements programs and classes to be held in the Community Center, Recreation Center and throughout the various parks within the City during the day, after school, weekends and throughout the summer.

Develops and maintains registration and reservation procedures. Trains staff on procedures and evaluates its effectiveness.

Conducts regular staff meetings to review progress, accomplishments, budgets, strategies, and plans for the department.

Interacts with a variety of high level individuals, both internally and within the community, to provide information, disseminate departmental information and assist in resolving administrative issues.

Assists in the annual departmental budget preparation.

Acts as the Americans with Disabilities Act (ADA) officer for the department.

Oversees the Emergency Preparedness Operations for the department.

Manages/maintains athletic field contract.


Performs other related duties as assigned.

Facilitates the renovation of athletic fields and oversees contracts for field maintenance.

Coordinates the use of public space with other departments, committees and user groups within the City. 

Coordinates department use of city vehicles.

Maintains and upgrades professional knowledge, skills, and development by attending seminars and training programs and reading trade and professional journals and publications.


  • Computer
  • General Office Equipment


Education and Experience

Bachelor’s degree from an accredited college or university in recreation, human services, social work or a related field; and

Five years experience supervising programs and activities in a recreation related field; or

Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Licenses and Certifications

None Required


Knowledge of:

Theories, principles and practices common to the field of recreation management and facility maintenance.

Principles of supervision, employee motivation and team building.

Cultural diversity and how it is pertinent to working with the public.

Conflict resolution skills.

Political acumen and community relations.

High degree of initiative, and the ability to work productively in a dynamic environment.

Verbal and written communication skills to develop reports, grants, evaluations and other material as appropriate.

All computer applications and hardware related to performance of the essential functions of the job.

All applicable state, federal and local ordinances, laws, rules and regulations.

Department organization, standard operating guidelines and policies, rules, and regulations.

Skill In:

Communicating orally and in writing with internal staff, citizens, and other departmental staff in order to give and receive information in a courteous manner.

Resource development to garner grants, donations, sponsorships and in-kind services beneficial to the community.

Monitoring program results and demonstrating outcomes both qualitatively and quantitatively.

Mental and Physical Abilities:

Ability to "multitask" to handle competing priorities and demands.

Ability to build partnerships and advocate for recreation.

Ability to facilitate employee and community groups to work effectively and collaboratively.

While performing the essential functions of this job the employee is frequently required to stand; sit; use hands to finger, handle, or feel; speak and hear; lift and/or move up to 10 pounds.

Working Conditions:

Work is performed in an office and outdoors occasionally exposing the employee to various outside atmospheric conditions.

The incumbent's working conditions are typically moderately quiet.

file: Recreation Manager

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.