City of Takoma Park, MD Class Specification
CLASS TITLE: Recreation Supervisor II
REPORTS TO: Assistant Recreation Director
FLSA STATUS: N
SALARY GRADE: 33
EEO CODE: 2
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JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK
Develops and implements a wide range of programs that foster positive development that include, recreation activities, health and fitness programs, prevention programs, and special events, centered around youth and seniors. Supervises full time and/or part time staff and volunteers, oversees specific program areas targeting the needs of the youth, teen and senior population.
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands all City services, maintains pleasant and professional image. Anticipates, monitors and meets the needs of internal and external customers and responds to them in an appropriate manner. Continually seeks to provide the highest quality service to all customers. Listens carefully when dealing with the public and communicates concern through tone of voice and by taking action to solve their problems in a timely manner. Ensures compliance with the City’s Customer Service Policy, including 24-hour response time for telephone calls and e-mails. Explains departmental and City issues to the public in a manner that demonstrates interest and concern for their problems. Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.
Communicates well both verbally and in writing when required, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Understands duties and responsibilities, has necessary technical skills, understands the City’s mission/values, keeps job knowledge current. Demonstrates the appropriate level of proficiency in the principles and practices of one’s field or profession. Demonstrates a commitment to continuous improvement, including the understanding and application of technology where appropriate. Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets, tracks and adjusts budgets, contributes to budget planning. Prepares and submits budget within specified time constraints. Anticipates departmental operating and capital needs and budgets adequately for needed expenditures. Reports departmental expenditures within specified time constraints. Bills are submitted for payment on time. Completes and files all applicable reports related to grants, agenda items, etc. within specified deadlines. Anticipates long-term budgeting needs in manner that allows the City to anticipate and plan for sources of revenues for extraordinary future expenses. Controls expenditures to deliver department's services within agreed upon budget.
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others.
Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others. Addresses projects, issues, and situations using innovative solutions that consider dollar and human resources as well as service goals. Listens attentively to others, asks clarifying questions, actively listens, stays open to other viewpoints, manages distractions and interruptions. Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well. Sets challenging and productive goals for team, keeps team accountable for actions, provides leadership and motivation, provides resources and support, uses checkpoints and data to track progress, sets up systems and processes to measure results.
Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance. Allocates work with adequate number of personnel so that project deadlines are never missed due to manpower allocation. Fully understands provisions of applicable collective bargaining agreement and ensures compliance with it. Consistently applies policies and procedures in an equitable manner with no valid complaints from subordinates. Trains and instructs employees in proper City techniques and procedures, including those designed to provide a safe working environment. Communicates job expectations and monitors employee progress such that there is sufficient documentation to justify performance appraisals, distinguished increases and/or disciplinary actions. Identifies and takes action to improve employee performance. Completes performance reviews within time-frame prescribed by City policy. Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility/opportunity. Defines roles and responsibilities, motivates and challenges employees, delegates effectively, and rewards contributions.
Develops realistic plans, sets goals, aligns plans with City goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others.
ESSENTIAL JOB FUNCTIONS
Plans, organizes and implements programs out of the Community Center for youth/teens that foster leisure opportunities, healthy living, cultural unity and community identity.
Carries out supervisory/managerial responsibility in accordance with policies, procedures and applicable laws, including: interviewing, hiring and training staff; planning, assigning and directing work; establishing deadlines; appraising performance; rewarding and disciplining employees; coordinating, developing and approving staff training; approving leave requests; and addressing complaints and resolving problems.
Makes resource allocation recommendations to the Recreation Director based on program needs for personnel, equipment and materials.
Develops public relations materials and develop strategic alliances with media for the marketing of programs and promotion of the benefits of youth programs to the participants and the community.
Assists in the annual departmental budget preparation and monitors a program budget.
Researches trends, demographics and needs of youth and teens to evaluate current programs and plan strategically for the future.
Works cooperatively with community organizations and agencies to build coalitions that will improve services and programs.
Prepares and presents verbal and written reports.
Provides advisory support and act as liaison to committees, community organizations, and schools involved in youth/teen programs.
Develops community knowledge and build partnerships that will benefit the youth/teens of the community and their programs.
Interacts with a variety of high level individuals, both internally and within the community, to provide information, disseminate departmental information and assist in resolving administrative issues.
IMPORTANT JOB FUNCTIONS
Maintains and upgrades professional knowledge, skills, and development by attending seminars and training programs and reading trade and professional journals and publications.
Performs other related duties as assigned.
MATERIAL AND EQUIPMENT USED
- General Office Equipment
- Motor Vehicle
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience
Bachelor’s degree from an accredited four-year college or university in Recreation and Parks Management or related field; and,
Four years experience supervising teen or youth programs and activities in a recreation related field; or,
Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications
First Aid, AED and CPR Certification
Valid Driver’s License
KNOWLEDGE, SKILLS, AND ABILITIES
The theories, principles and practices common to the field of recreation program management.
Principles of supervision, employee motivation and team building.
Cultural diversity and how it is pertinent to working with youth and their families.
Skills in monitoring program results and demonstrating outcomes both qualitatively and quantitatively.
Verbal and written communication skills to develop reports, grants, evaluations and other material as appropriate.
High degree of initiative, and the ability to work productively in a dynamic environment.
Record keeping, report preparation, filing methods and records management techniques.
Correct English usage, including spelling, grammar, punctuation, and vocabulary.
Standard business arithmetic, including percentages and decimals.
All applicable state, federal and local ordinances, laws, rules and regulations.
All computer applications and hardware related to performance of the essential functions of the job.
Monitoring program results and demonstrating outcomes both qualitatively and quantitatively.
Resource development to garner grants, donations, sponsorships and in-kind services beneficial to teen programming.
Monitoring program results and demonstrating outcomes both qualitatively and quantitatively.
Mental and Physical Abilities
Ability to "multitask" to handle competing priorities and demands.
Ability to facilitate employee and community groups to work effectively and collaboratively.
Ability to empower teens in the planning and leadership of activities.
Ability to work positively and effectively with children.
Ability to build partnerships and advocate for youth services.
While performing essential functions of this job the employee is occasionally required to stand, sit, use hands to finger, handle or feel, reach with hands and arms, speak and hear and lift or move up to 20 pounds.
Work is performed in an office environment and outdoors with some exposure to outdoor temperatures or dirt and dust.
The incumbent's working conditions are often moderately loud.
Regularly works on weekends and evenings.
file: Recreation Supervisor II
This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.